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Customer Service
Shipping Information and Policies
Your order can be shipped a variety of ways:
United States Orders
Parcel Post / Book Rate (1-4 weeks): $5 for the first item shipped, $1 each additional item.
Priority Mail (1 week - 10 days): $8 for the first item shipped, $2 each additional item.
Express Mail (Less than a week): Base rate approximately $17 to $21 for the first item (based on weight & size), charges for additional items based on weight & size.
Canadian Orders
Airmail Only: $8 each item (e.g., book, video, or set of audio tapes).
International Orders:
Airmail: $12 each item (e.g., book, video, or set of audio tapes).
Surface: $6 each item (e.g., book, video, or set of audio tapes).
Contact us for more information on shipping rates. Please make payment in U.S. funds by bank draft or money order payable through a U.S. bank, or by MasterCard or Visa.
Some items may incur additional shipping charges, as generally noted on the product's detail screen. For large quantity orders, charges may be lower. Rates vary, depending on weight and shipping distance. We reserve the right to bill for additional shipping costs, should the amount be significantly greater than estimated. Conversely, we will credit your account if shipping costs are significantly lower than estimated. Rates are subject to change without notice.
Shipment Tracking
Once your item has been shipped, you will receive a shipping notification via email. Orders that have not been received within the expected time frame MUST be reported within 45 days of receiving the shipping notification. After this time, items can no longer be tracked and are therefore not the responsibility of Somatic Systems Institute, or any of its retail locations or subsidiary companies.
Items that are shipped Parcel Post can not be tracked by the United States Postal Service and are therefore not the responsibility of Somatic Systems Institute, or any of its retail locations or subsidiary companies.


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